How to solve error installing Kaspersky Endpoint Security 11 on MacBook/macOS Big Sur

Subject: How to solve error installing Kaspersky Endpoint Security 11 on MacBook/macOS Big Sur


The following solution is provided by Kaspersky Technical Support from Russia.


Support engineer

Apr 15, 2021, 7:41:43 PM


Dear Customer,


From the collect.sh results I can see that KESMac is up and running:

Task State Completion Description

---------------------------------------------------------------------

File_Monitoring enabled


But, agent is not:

Starting klnagchk utility

Checking command-line arguments...OK

Initializing basic libraries...FAILED - 1128 ('The product was not installed correctly.')

Deinitializing basic libraries...OK


In this case, please kindly try to perform clean installation from a scratch:

1. Open terminal and run the following commands:

sudo /Library/Application\ Support/Kaspersky\ Lab/klnagent/Binaries/UninstallScript

sudo /Library/Application\ Support/Kaspersky\ Lab/KAV/Binaries/UninstallScript

sudo rm -rf /Library/Application\ Support/Kaspersky\ Lab/ /Applications/Kaspersky*

2. Reboot the host;

3. Download the product and perform typical installation (https://support.kaspersky.com/kes11mac#downloads);


Note: ensure, all the rights are given to the product.


Then check if the problem still reproduces, if the issue still persists, please share as much information about this as possible, including video recording of the issue reproduction.


Best Regards,

Neil


The error I have encountered installing Kaspersky Endpoint Security 11 on MacBook/macOS Big Sur is as follows:


Process:               kav_app [68617]

Path:                  /Applications/Kaspersky Anti-Virus For Mac.app/Contents/MacOS/kav_app

Identifier:            com.kaspersky.kav

Version:               11.1.0.210 (0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           kav_app [68617]

User ID:               504


Date/Time:             2021-03-26 17:05:51.367 +0800

OS Version:            Mac OS X 10.15.3 (19D76)

Report Version:        12

Bridge OS Version:     4.2 (17P3050)

Anonymous UUID:        47EE1FE9-F019-083F-46B4-C2301126DFEA


Sleep/Wake UUID:       66EFA09C-4168-4DC0-B64A-550479B050EC


Time Awake Since Boot: 190000 seconds

Time Since Wake:       25000 seconds


System Integrity Protection: enabled


Crashed Thread:        0


Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY


Termination Reason:    DYLD, [0x1] Library missing


Application Specific Information:

dyld: launch, loading dependent libraries


Dyld Error Message:

  Library not loaded: /Library/Application Support/Kaspersky Lab/*/libui_license.dylib

  Referenced from: /Applications/Kaspersky Anti-Virus For Mac.app/Contents/MacOS/kav_app

  Reason: no suitable image found.  Did find:

/Library/Application Support/Kaspersky Lab/*/libui_license.dylib: stat() failed with errno=13


Binary Images:

       0x103993000 -        0x1040bffdf +com.kaspersky.kav (11.1.0.210 - 0) <807FFBCD-E058-31F8-B9BD-E09CF81A317E> /Applications/Kaspersky Anti-Virus For Mac.app/Contents/MacOS/kav_app

       0x10cc55000 -        0x10cce5cb7  dyld (733.8) <EBC07CB6-870A-3A8E-B48A-67F62EA161F3> /usr/lib/dyld

    0x7fff3719d000 -     0x7fff37f58fff  com.apple.AppKit (6.9 - 1894.30.142) <5A1752C0-67F4-3EDF-97DA-81AB42824B7B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x7fff3b385000 -     0x7fff3b385fff  com.apple.CoreServices (1069.11 - 1069.11) <3BBDA17B-6F86-35F4-B785-AFA2A14B6F51> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices


Model: MacBookPro15,4, BootROM 1037.80.53.0.0 (iBridge: 17.16.13050.0.0,0), 4 processors, Quad-Core Intel Core i5, 1.4 GHz, 8 GB, SMC 

Graphics: kHW_IntelIrisGraphics645Item, Intel Iris Plus Graphics 645, spdisplays_builtin

Memory Module: BANK 0/ChannelA-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -

Memory Module: BANK 2/ChannelB-DIMM0, 4 GB, LPDDR3, 2133 MHz, SK Hynix, -

AirPort: spairport_wireless_card_type_airport_extreme, wl0: Dec  6 2019 11:23:21 version 16.25.6.0.3.6.72 FWID 01-b0d6247f

Bluetooth: Version 7.0.3f5, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.1 Bus

USB Device: USB 2.0 Hub

USB Device: USB Receiver

USB Device: Apple T2 Bus

USB Device: Touch Bar Backlight

USB Device: Touch Bar Display

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Headset

USB Device: Ambient Light Sensor

USB Device: FaceTime HD Camera (Built-in)

USB Device: Apple T2 Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 51.1


A ***CLEAN*** uninstallation of Kaspersky Endpoint Security 11 solves the above problem.


Mr. Turritopsis Dohrnii Teo En Ming, 43 years old as of 16 April 2021, is a TARGETED INDIVIDUAL living in Singapore. He is an IT Consultant with a System Integrator (SI)/computer firm in Singapore. He is an IT enthusiast.




REFERENCES

==========


[1] http://lists.linuxfromscratch.org/pipermail/lfs-chat/2021-April/029208.html




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